Refund and Returns Policy

AQIDORA Store Policy

Introduction

At Aqidora, we are committed to providing high-quality products and a smooth, secure shopping experience for our customers. By placing an order, the customer agrees to all the terms and policies outlined below.

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1. Order Confirmation

• Orders are confirmed once the customer reviews and approves the size, color, and shipping details.

• After the order is confirmed and enters the preparation stage, it cannot be modified or cancelled.

• Aqidora is not responsible for any incorrect information provided by the customer, such as address or phone number.

2. Exchange Policy

• Exchanges are available within 48 hours of receiving the order.

• The item must be unused, unwashed, and in its original condition with tags attached.

• Exchanges are subject to product availability.

• Shipping fees for exchanges are the responsibility of the customer.

3. Return Policy

• Returns are accepted within 48 hours of receiving the order.

• The item must be in the same original condition in which it was delivered.

• Once the returned item is received and inspected, the return process will be completed.

• Shipping and delivery fees are non-refundable.

4. Return or Exchange Rejection

Aqidora reserves the right to refuse return or exchange requests if:

• The item shows signs of use, perfume, washing, damage, or alteration.

• The tags or original packaging have been removed.

• The request is submitted after the allowed time period.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, you must contact us within 24 hours and provide clear photos.

• The issue will be reviewed and a replacement or return will be arranged after verification.

6. Shipping and Delivery

• Delivery times depend on the shipping company and location.

• Aqidora is not responsible for delays caused by the courier.

• If delivery fails due to an incorrect address or lack of response, the customer bears full responsibility.

7. Color and Size Disclaimer

• Slight variations in color may occur due to lighting or screen settings.

• Fit may vary depending on body shape; please review the size chart before ordering.

8. Cash on Delivery (COD) Policy

• Customers must respond to the courier to confirm the delivery time.

• If there is no response or multiple failed attempts, the order may be cancelled.

• Refusing an order without a valid reason may result in the loss of the COD option for future orders or a required deposit.

9. Policy Misuse

Aqidora reserves the right to decline future orders from accounts that misuse the return policy or repeatedly refuse deliveries.

Conclusion: By placing an order with Aqidora, the customer acknowledges and fully agrees to all policies stated above.