We currently offer shipping within Egypt via trusted courier services. Orders are typically processed within 2-7 business days, and delivery times vary depending on your location. You will receive a confirmation email once your order has been dispatched.
What is your return policy?
Due to the care and intention behind each piece, we do not offer returns once the courier has delivered your item and left the location.
However, if you wish to exchange your product (due to size or color) — this must be done at the moment of delivery with the courier present.
If your item arrives with a manufacturing defect, please contact our support team immediately, and we’ll cover the shipping for repair or exchange.
Do you offer international shipping?
Not at the moment — but we’re working on it!
Follow us on Instagram [@aqidora] for updates as we expand internationally.
What payment methods do you accept?
We currently accept:
Cash on delivery (COD)
More payment options will be added soon.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation message with tracking details.
You can always reach out to our support team via Instagram or email to get updates on your delivery.
Can I cancel my order?
Orders can only be canceled before your item(s) are shipped.
After dispatch, the order is confirmed and processed for delivery.
Do you have a size guide?
We’re currently finalizing our size chart. In the meantime, our team is happy to guide you — just send us a message on Instagram or WhatsApp, and we’ll help you choose the best fit.
How do I contact customer service if I have a question or concern?
We’re here for you!
📩 Reach us via:
Instagram DM: [@aqidora]
Email: [email protected]
We’ll do our best to respond within 24–48 hours during business days.
