Frequently Asked Questions

We currently offer shipping within Egypt via trusted courier services. Orders are typically processed within 2-5 business days, and delivery times vary depending on your location. You will receive a confirmation email once your order has been dispatched.

Due to the care and intention behind each piece, we do not offer returns once the courier has delivered your item and left the location.
However, if you wish to exchange your product (due to size or color) — this must be done at the moment of delivery with the courier present.
If your item arrives with a manufacturing defect, please contact our support team immediately, and we’ll cover the shipping for repair or exchange.

Not at the moment — but we’re working on it!
Follow us on Instagram [@aqidora] for updates as we expand internationally.

We currently accept:

• Cash on delivery (COD)
• Online Payment using Credit/Debit Cards
• Online Payment using Mobile Wallet

More payment options will be added soon.

Once your order is shipped, you’ll receive a confirmation message with tracking details. You can then track the order with the shipping company.

You can always reach out to our support team via Instagram or email to get updates on your delivery.

Orders can only be canceled before your item(s) are shipped.
After dispatch, the order is confirmed and processed for delivery.

Yes, most of our products have the size chart attached as a product image and also included in the product description [look for a tab with the name "Size Chart"].

If you did not find the size chart, our team is happy to guide you — just send us a message on Instagram or WhatsApp, and we’ll help you choose the best fit.

We’re here for you!
📩 Reach us via:

• Instagram DM: [@aqidora]

• Email: [email protected] 

• WhatsApp: 01110511857 

We’ll do our best to respond within 24 hours during business days.