At Aqidora, every piece is crafted and prepared with deep care, intention, and quality. We strive to ensure that your order meets your expectations — in both elegance and experience.
Exchanges
We offer exchanges only at the time of delivery.
If you wish to exchange an item due to size, color, or preference, you must inform the courier during the delivery process. Once the item has been handed over and the courier has left the delivery location, we are no longer able to process exchanges.
Returns
For hygiene, quality assurance, and the intention-led nature of our brand, we do not accept returns after delivery is complete.
We kindly ask that you check your item upon receiving it and make any exchange decisions with the courier present.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24 hours of delivery via:
Instagram DM [@aqidora]
Email: [email protected]
In this case, we will cover the shipping cost and either exchange or repair the item as needed.
Refunds
Refunds are not issued for change-of-mind or delayed claims. However, if your product has a confirmed defect and cannot be exchanged or repaired, we will issue a full refund, including shipping fees.
📌 Important Notes
Items must be unworn, unwashed, and in original condition at the time of exchange.
Custom or discounted items are non-exchangeable unless damaged.
We reserve the right to reject claims that fall outside our policy timeline or are not aligned with the terms above.
If you have any concerns, we’re here to help with kindness and clarity.
Thank you for choosing Aqidora — where belief and elegance meet.
